Setup and support
Install Vansa Bot, open its Home tab, then complete setup as a workspace administrator.
- Connect your Vansa API key using the secure form from Home.
- Choose a private review channel, invite Vansa Bot and send a test alert.
- Confirm your policy and appoint reviewers.
- Invite Vansa Bot to the public channels you want monitored.
If monitoring is paused
Open Home or run /vansa status to see the cause. Check that setup is complete, the bot is still in the source and review channels, and your connected Vansa key is usable. If the API reports insufficient tokens, add tokens and use “I added tokens, resume”. If you paused monitoring, resume it from Home. Messages posted while monitoring was off are not imported later.
Getting help
Include your workspace ID, approximate time with timezone, the affected feature, and any case or request ID shown by the app. Do not send API keys, Slack tokens or confidential message text. Redact screenshots before sharing them. Support staff will never ask you to paste a secret into Slack or email.
Bot support and data requests: bot@vansa.org
Vansa account, API key and tokens
For questions about your Vansa account, API key, tokens or an account on hold, contact Vansa API support. Do not send API keys or confidential message text.
Vansa API support: support@vansa.org
Privacy and removal
Uninstalling stops monitoring and starts workspace data deletion. See Privacy and data flow for retention and access or deletion requests.